How to cancel services with Thexyz

To request cancellation of your email account or other services at Thexyz, you can log in to manage your account at: https://www.thexyz.com/account and follow these steps below:

Once logged in you can click the box with "Services" to see all your services with us.

Cancel Services

You will now see a list of all your active services. If you only have one service with us, then there will only be one service listed. You can click the green "Active" box to manage the service.

Select your service


On this next screen you can Request Cancellation of the service by clicking on REQUEST CANCELLATION as seen below.

Request to cancel
You can confirm and select whether to cancel the service immediately or at the end of the billing period.

Choose to cancel right away or at end of billing period
You will now see a confirmation that we have received your cancellation request. You will also receive an email confirmation.

Confirmation of cancellation

If you wish to cancel a domain name registration, follow this guide to disable the auto-renew feature for domains which is enabled by default. 

  • 16 Users Found This Useful
Was this answer helpful?

Related Articles

How to add or update a payment method

To update your preferred method of payment for products and services at Thexyz. Login to your...

Adding and managing user accounts in the client area

Since 2021, users can create separate client accounts. This allows one user to manage products...

Gateway Rejected: AVS Error – What it means and how to fix it

This error happens when the billing address or zip code you entered doesn't match the information...

How to pay your invoice with Bitcoin and other cryptocurrencies

We’re excited to offer you the option to pay with Bitcoin for our services, including email...